AI SDR · SMS and phone calls on Twilio
AI SDR: texts and calls leads in minutes
Inbound leads wait hours for a reply, and outbound depends on someone finding time to research, text and call every prospect. I build AI SDRs that work the lead over SMS and phone, using Twilio for texting and calling, with the CRM and automation platform behind it deciding what happens next. The same approach powers the AI voice agent I built for The Expert Eye.
Every lead gets a text or a call within minutes, and every reply is followed up, so more conversations turn into booked calls without adding headcount.
- Sends an SMS reply to new inbound leads within minutes, day or night, over Twilio
- Answers and places phone calls with an AI voice agent, and routes callers to the right person
- Qualifies leads by text or call and scores them in the CRM
- Researches prospects and runs personalised outbound SMS and call sequences
- Reads replies, handles common objections and books meetings on the calendar
- Hands warm leads to a human with the full conversation and call context
- Event-driven workflows on n8n, Make and webhooks: a new lead, reply, missed call or booking triggers the next step, with failures flagged for review
Two lanes, one pipeline
- Inbound: form, SMS, call, chatWebhook fires → instant SMS or call pickup → qualifying questions → scored in CRM → calendar link sent
- Outbound: target listProspect research → personalised SMS and call sequence → replies sorted by intent → follow-ups until answer
- MonitoringDelivery status, missed calls and failed runs are logged and flagged for a person
- Meeting bookedHanded to your team with the full context









